We continue investing in technology and training to stay ahead of industry-wide threats, such as check fraud.” “We have robust security protocols and measures in place, which include advanced detection systems to identify potential instances of check fraud and scams. “Safeguarding our customers’ assets is our top priority,” a Wells Fargo spokesperson wrote in response. NBC10 asked Wells Fargo why it took six months to return Aleman’s funds. Wells Fargo also added a customer service voucher of $200. “I honestly like, I had tears of joy,” she said. Days later, Aleman said she got a call from a Wells Fargo bank representative telling her the funds had finally been returned to her account. After hearing her story, we reached out to Wells Fargo. “I like broke down and cried to the guy I talked to on this, on that day,” she said.Īleman then called NBC10 Responds for help. She told NBC10 that didn’t happen however. “And that my money should be in my account by the end of the weekend. “That person that I spoke to on the phone told me that what they can see in the system is that they sent a demand letter, to Citadel for the funds,” Aleman said. She received the same message when she called her bank again in October. “But that whole turnaround was about a month.”Īleman said she then called Wells Fargo in August and was told her claim was “in process.” “I went back there and I sent the paperwork again and they finally got it,” Aleman said. Weeks later in July, she received a letter from Wells Fargo saying they were closing the claim because they never received her paperwork. And then he was like, ‘I will take this paperwork and I will send it to the claims department from here.’” “I made an appointment with their notary,” Aleman said. The reporting process included filling out a form and going back to her Wells Fargo branch location to have it notarized by a notary at the bank. “And all of that was gone and there had been some doctored account number written on there and a tax voucher under what it was for.”Īleman assumed her check had been stolen out of the mail so she went to her bank, Wells Fargo, to report it, hoping she would be reimbursed. “The amount had been totally changed and I actually had some personal information on the card, or on the check, my Social Security number and my birthday and a contact number as well,” she said. “They can also use targeted emails or text messages with language like get your max refund now or click here, enter your account information to get your money,” she said.‘Check fraud or check washing' is a major threat. Hessing says scammers will also try to contact you through email, and some of them look pretty legitimate. If they have your personal information, they could file taxes in your name or open an account in your name. “They pretend to be the IRS or your bank. Her first bit of advice is if you get a call from someone claiming they’re with the Internal Revenue Service, it’s a scam, so hang up. Hessing says her team uses a wide variety of data to detect fraud along with other patterns and trends. Jennifer Hessing, the Fraud Analytics Director for Wells Fargo, tells On Your Side, “Scammers are always on the prowl, but tax season is a prime opportunity for them to pounce.” However, scammers love this time of year. Many people don’t look forward to filing their taxes unless they expect a big refund. As a result, victims are bilked out of more than $2.5 billion, and many are being targeted right now during tax season. PHOENIX (3TV/CBS 5)- According to the National Council of Identity Theft, an identity is stolen every 22 seconds.
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